Patient Info

Payment Policy

Hospital and surgery charges are discussed individually. Payment for office appointments is expected at the time of service.

Insurance

As a courtesy, claims may be filed directly to your insurance plan. Our staff is knowledgeable about current plan participation, but as a patient, you should also contact your insurance company to verify that our surgeons are covered providers. While our billing department can assist you with insurance issues, you, as the patient, are ultimately responsible for your bill in the event of non-payment from an insurance company

Prescriptions

Patients’ requests for prescription refills are handled in a timely manner: requests for prescription refills received prior to 3:00 p.m. are addressed the same day; prescription refills received after 3:00 p.m. are addressed the following business day. For refills, please call our refill prescription line at (478) 745-4206, extension 2888.

Durable Medical Equipment (DME)

Our office maintains an inventory of durable medical equipment, such as crutches, walkers, boots, etc. that are available to our patients. Our office will bill your insurance carrier for these supplies when appropriate.

Worker’s Compensation Drug Program

For the convenience of our worker’s compensation patients, we have an in-house pharmacy that can fill or re-fill most prescriptions prescribed by the physicians in our office at no immediate cost to you. Our office will bill your worker’s compensation carrier directly for these medications. We hope to offer this drug program to all patients in the near future.

Emergencies

In the event of an emergency, an on-call physician can be reached by dialing (478) 745-4206.

Patient Education Libraries

Insurance Information

OrthoGeorgia physicians are participating providers with the majority of insurance plans. The following is a partial list of the major insurance plans we participate in:

  • Aetna
  • Blue Cross Blue Shield
  • CIGNA
  • Conventry
  • First Health
  • GEHA
  • Humana (incl. Humana Gold Choice/Medicare Replacement)
  • Mail Handlers
  • Medicare
  • Multiplan
  • PHCS
  • Secure Health Plans of Georgia
  • Southcare
  • Tricare
  • United Healthcare
If you do not see your insurance carrier listed here, please contact our main office at (478) 745-4206 and ask to speak to an appointment scheduler regarding our acceptance of your insurance.
 
OrthoGeorgia does not participate with the following Health Exchange/Market Place plans: Cigna Local Plus, BCBS Pathway, Peachstate Ambetter and Kaiser.

Mako Robotic Arm Assisted Technology

We understand that making sure you know what to expect from the joint replacement experience is important to you. As you are reading through this material and you have additional questions, reach out to us to discuss.

 Each patient is unique, and can experience joint pain for different reasons. It’s important to talk to us about the reason for your joint pain so you can understand the treatment options available to you. Pain from arthritis and joint degeneration can be constant or come and go, occur with movement or after a period of rest, or be located in one spot or many parts of the body. It is common for patients to try medication and other conservative treatments to treat their hip or knee pain. If you haven’t experienced adequate relief with those treatment options, you may be a candidate for Mako total hip or partial knee replacement, which may provide you with relief from your joint pain.

How Mako Technology Works

Mako Robotic-Arm Assisted Technology provides you with a personalized surgical plan based on your unique anatomy. First, a CT scan of the diseased hip or knee joint is taken. This CT scan is uploaded into the Mako System software, where a 3D model of your hip or knee will be created. This 3D model will be used to pre-plan and assist your surgeon in performing your partial knee replacement or total hip replacement.

In the operating room, your surgeon follows the personalized surgical plan while preparing the bone for the implant. The Mako system guides your surgeon within the pre-defined area and helps prevent the surgeon from moving outside the planned boundaries. This helps to provide more accurate placement and alignment of your implant.

Mako Robotic-Arm Assisted partial knee replacement is a treatment option for adults living with early to mid-stage osteoarthritis (OA) that has not yet progressed to all three compartments of the knee. Depending on where the arthritis affects the knee, patients may have an implant inserted in any of the following areas:





Mako Robotic-Arm Assisted total hip replacement is a surgical procedure intended for patients who suffer from non-inflammatory or inflammatory degenerative joint disease (DJD). Some forms of DJD include osteoarthritis (OA), post-traumatic arthritis, rheumatoid arthritis (RA), avascular necrosis (AVN) and hip dysplasia.




It’s important to understand that the surgery is performed by an orthopaedic surgeon, who guides the surgeon-controlled robotic-arm during the surgery to position the implant in the knee and hip joints. The Mako Robotic-Arm does not perform surgery, make decisions on its own, or move in any way without the surgeon guiding the robotic-arm. The Mako System also allows your surgeon to make adjustments to your plan during surgery as needed.



IMPORTANT INFORMATION
Hip & Knee Replacements
Hip joint replacement is intended for use in individuals with joint disease resulting from degenerative and rheumatoid arthritis, avascular necrosis, fracture of the neck of the femur or functional deformity of the hip. Knee joint replacement is intended for use in individuals with joint disease resulting from degenerative, rheumatoid and post-traumatic arthritis, and for moderate deformity of the knee.
Joint replacement surgery is not appropriate for patients with certain types of infections, any mental or neuromuscular disorder which would create an unacceptable risk of prosthesis instability, prosthesis fixation failure or complications in postoperative care, compromised bone stock, skeletal immaturity, severe instability of the joint, or excessive body weight.
Like any surgery, joint replacement surgery has serious risks which include, but are not limited to, pain, bone fracture, change in the treated leg length (hip), joint stiffness, hip joint fusion, amputation, peripheral neuropathies (nerve damage), circulatory compromise (including deep vein thrombosis (blood clots in the legs)), genitourinary disorders (including kidney failure), gastrointestinal disorders (including paralytic ileus (loss of intestinal digestive movement)), vascular disorders (including thrombus (blood clots), blood loss, or changes in blood pressure or heart rhythm), bronchopulmonary disorders (including emboli, stroke or pneumonia), heart attack, and death.
Implant related risks which may lead to a revision of the implant include dislocation, loosening, fracture, nerve damage, heterotopic bone formation (abnormal bone growth in tissue), wear of the implant, metal sensitivity, soft tissue imbalance, osteolysis (localized progressive bone loss), audible sounds during motion, and reaction to particle debris.
The information presented is for educational purposes only. Speak to your doctor to decide if joint replacement surgery is appropriate for you. Individual results vary and not all patients will return to the same activity level. The lifetime of any joint replacement is limited and depends on several factors like patient weight and activity level. Your doctor will counsel you about strategies to potentially prolong the lifetime of the device, including avoiding high-impact activities, such as running, as well as maintaining a healthy weight. It is important to closely follow your physician’s instructions regarding post-surgery activity, treatment and follow-up care. Ask your doctor if a joint replacement is right for you.
Stryker Corporation or its other divisions or other corporate affiliated entities own, use or have applied for the following trademarks or service marks: Mako, Stryker. All other trademarks are trademarks of their respected owners or holders.
References
Nawabi DH, Conditt MA, Ranawat AS, Dunbar NJ, Jones J, Banks SA, Padgett DE. Haptically guided robotic technology in total hip arthroplasty - a cadaver investigation. Proc Inst Mech Eng H. 2013 Mar22 7(3):302-9
Illgen R. Robotic assisted total hip arthroplasty improves accuracy and clinical outcome compared with manual technique. 44th Annual Advances in Arthroplasty Course. October 7-10, 2014, Cambridge, MA.F
Anthony, Ian, Bell, Stuart W., Blyth, Mark, Jones, Bryn, MacLean, Angus, Rowe, Philip. Improved accuracy of component positioning with robotic-assisted unicompartmental knee arthroplasty. The Journal of Bone and Joint Surgery. Volume 98-A: Number 8. April 20, 2016. pp 627-35.
MKOHMT-PE-3_10832
Copyright © 2016 Stryker Corporation

Mako Robotic Arm for Partial Knee Replacement

We understand that making sure you know what to expect from the joint replacement experience is important to you. As you are reading through this material and you have additional questions, reach out to us to discuss.

Each patient is unique, and can experience joint pain for different reasons. It’s important to talk to us about the reason for your knee pain so you can understand the treatment options available to you. Pain from arthritis and joint degeneration can be constant or come and go, occur with movement or after a period of rest, or be located in one spot or many parts of the body. It is common for patients to try medication and other conservative treatments to treat their knee pain. If you haven’t experienced adequate relief with those treatment options, you may be a candidate for Mako partial knee replacement, which may provide you with relief from your knee pain.

How Mako Technology Works

Mako Robotic-Arm Assisted Technology provides you with a personalized surgical plan based on your unique anatomy. First, a CT scan of the diseased knee joint is taken. This CT scan is uploaded into the Mako System software, where a 3D model of your knee will be created. This 3D model will be used to pre-plan and assist your surgeon in performing your partial knee replacement.

In the operating room, your surgeon follows the personalized surgical plan while preparing the bone for the implant. The Mako system guides your surgeon within the pre-defined area and helps prevent the surgeon from moving outside the planned boundaries. This helps to provide more accurate placement and alignment of your implant.

Mako Robotic-Arm Assisted partial knee replacement is a treatment option for adults living with early to mid-stage osteoarthritis (OA) that has not yet progressed to all three compartments of the knee. Depending on where the arthritis affects the knee, patients may have an implant inserted in any of the following areas:











It’s important to understand that the surgery is performed by an orthopaedic surgeon, who guides the surgeon-controlled robotic-arm during the surgery to position the implant in the knee joint. The Mako Robotic-Arm does not perform surgery, make decisions on its own, or move in any way without the surgeon guiding the robotic-arm. The Mako System also allows your surgeon to make adjustments to your plan during surgery as needed.



IMPORTANT INFORMATION
Partial Knee Replacement
 
General Indications: Partial knee replacement is intended for use in individuals with joint disease resulting from degenerative and post-traumatic arthritis, and for moderate deformity of the knee.
Contraindications: Partial knee replacement surgery is not appropriate for patients with certain types of infections, any mental or neuromuscular disorder which would create an unacceptable risk of prosthesis instability, prosthesis fixation failure or complications in postoperative care, compromised bone stock, skeletal immaturity, severe instability of the knee, or excessive body weight.
Common Side Effects of Knee Replacement Surgery: As with any surgery, knee replacement surgery has serious risks which include, but are not limited to, peripheral neuropathies (nerve damage), circulatory compromise (including deep vein thrombosis (blood clots in the legs)), genitourinary disorders (including kidney failure), gastrointestinal disorders (including paralytic ileus (loss of intestinal movement)), vascular disorders (including thrombus (blood clots), blood loss, or changes in blood pressure or heart rhythm), bronchopulmonary disorders (including emboli, stroke or pneumonia), heart attack, and death.
Implant related risks which may lead to a revision of the implant include dislocation, loosening, fracture, nerve damage, wear of the implant, metal sensitivity, osteolysis (localized progressive bone loss), and reaction to particle debris. Partial knee implants may not provide the same feel or performance characteristics experienced with a normal healthy joint.
The information presented is for educational purposes only. Speak to your doctor to decide if joint replacement surgery is right for you. Individual results vary and not all patients will receive the same postoperative activity level. The lifetime of a joint replacement is not infinite and varies with each individual. Your doctor will help counsel you about how to best maintain your activities in order to potentially prolong the lifetime of the device. Such strategies include not engaging in high-impact activities, such as running, as well as maintaining a healthy weight. Ask your doctor if Robotic-Arm Assisted Surgery is right for you.
Stryker Corporation or its other divisions or other corporate affiliated entities own, use or have applied for the following trademarks or service marks: Mako, Stryker. All other trademarks are trademarks of their respected owners or holders.
References
Anthony, Ian, Bell, Stuart W., Blyth, Mark, Jones, Bryn, MacLean, Angus, Rowe, Philip. Improved accuracy of component positioning with robotic-assisted unicompartmental knee arthroplasty. The Journal of Bone and Joint Surgery. Volume 98-A: Number 8. April 20, 2016. pp 627-35.
MKOHMT-PE-3_10832
Copyright © 2016 Stryker Corporation 

Language Assistance Services

Assistance for Hearing Impaired Patients

If you speak English and are hearing impaired, language assistance services, free of charge, are available to you.

Deaf Community Advocacy Network: 1-800-368-1019 (TTY: 1-800-537-7697).

Language Assistance Services

Spanish

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-368-1019 (TTY: 1-800-537-7697).

Vietnamese

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-368-1019 (TTY: 1-800-537-7697).

Korean

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-368-1019 (TTY: 1-800-537-7697).

Chinese

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電1-800-368-1019 (TTY: 1-800-537-7697).

French

ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-368-1019 (TTY: 1-800-537-7697).

Amharic

ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 1-800-368-1019 (TTY: 1-800-537-7697).

French Creole (Haitian Creole)

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-800-368-1019 (TTY: 1-800-537-7697).

Russian

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-368-1019 (TTY: 1-800-537-7697).

Portuguese

ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-368-1019 (TTY: 1-800-537-7697).

German

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-368-1019 (TTY: 1-800-537-7697).

Japanese

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-368-1019 (TTY: 1-800-537-7697). まで、お電話にてご連絡ください。

Notice of Nondiscrimination

Discrimination is Against the Law

OrthoGeorgia complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. OrthoGeorgia does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

OrthoGeorgia provides free aids and services to people with disabilities to communicate effectively with us, such as:

Qualified sign language interpreters:
Written information in other formats (large print, audio, accessible electronic formats, other formats).
Provides free language services to people whose primary language is not English, such as:

Qualified interpreters:
Information written in other languages.
If you need these services, contact Tiffany Anderson, Compliance Officer, 478-832-6512.

If you believe that OrthoGeorgia has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Tiffany Anderson
Compliance Officer
3708 Northside Dr. 
Macon, Ga 31210
Phone: 478-832-6512

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You may file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Tiffany Anderson, our Compliance Officer, is available to help you.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

GRAChIE

What is GRAChIE (Pronounced GRACIE)?

The Georgia Regional Academic Community Health Information Exchange (GRAChIE) is a big name with a big goal.

GRAChIE is a network that connects practitioners and healthcare settings across Georgia, all of whom have made the decision to participate for one reason - to improve patient care.

Across the country, networks like GRAChIE, known as Health Information Exchanges (HIEs), are being formed. Currently, GRAChIE links providers across Georgia from various care settings, including pediatrics, primary care, long-term care, home health and hospitals.

The purpose is to ensure that you and your family receive the best healthcare possible. GRAChIE will allow doctors, nurses and other healthcare providers to share vital information securely and electronically, reducing the need for patients to relay their medical information to every health professional involved with their care.

For additional information or to opt-out visit their website GRAChIE.org.

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