Ambetter has recently implemented a new plan called “Virtual Access” starting January 1, 2023. This new plan REQUIRES a Primary Care Provider(PCP) referral be sent to a specialist to have services covered. This referral must be entered on the Ambetter portal by your PCP on file. If you have recently changed to this plan or are unsure of your plans benefits please check your policy and if necessary obtain a referral from your PCP. Patients who present to the office with this new virtual access plan without a PCP referral will be rescheduled until a referral can be obtained. Thank you for your understanding in this matter.